Privacy Policy
This Privacy Policy explains how Real Automation Agent ("Real Automation Agent," "we," "us," or "our"), based in Hot Springs, Arkansas, collects, uses, shares, and protects information when you visit realautomationagent.com (the "Site"), and when we build and operate automations for our clients (the "Services"), including automations that connect to Google accounts.
1. Information we collect
Information you give us
- Audit and contact forms: your name, business name, email, phone number, contact preference, and your answers about your business (industry, team size, lead sources, tools, time spent on tasks, and goals).
- Bookings: the details you enter when you schedule a call.
- Communications: the content of emails, texts, and messages you send us.
Information collected automatically
- Basic technical data such as browser type, device type, pages visited, referring page, and campaign parameters (UTM tags) included in the page link. Our hosting provider may keep standard server logs, including IP addresses, for security and reliability.
Information accessed through client automations
- When a client authorizes one of our automations to connect to an account (for example, a Google account through Google OAuth), the automation accesses only the data needed to perform the task the client configured. See Section 4 for Google user data.
2. How we use information
- To prepare and deliver your automation audit and custom plan, including using AI tools to draft the plan from your answers.
- To respond to you, schedule calls, and provide, maintain, monitor, and improve the Services you request.
- To send service-related messages and, with your consent, marketing messages by email or text.
- To keep the Site and Services secure and to comply with law.
We do not sell your personal information, and we do not use it for third-party advertising.
3. How we share information
We share information only with service providers that help us run the Site and Services, under their own privacy and security commitments, and only as needed:
- Hosting and forms: Netlify (website hosting and form handling).
- Workflow automation: n8n (runs our automations).
- Records and CRM: Airtable.
- Email and calendar: Google Workspace / Gmail and our scheduling tool.
- Text messaging: our SMS provider (for example, Twilio).
- AI processing: AI model providers (for example, Anthropic) used to draft audit plans and messages. We send only what's needed for the task.
We may also disclose information if required by law, to protect rights and safety, or as part of a business transfer. In that case this policy continues to apply to the information transferred.
Text messaging: Mobile phone numbers and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages on our behalf.
4. Google user data
Some of our automations connect to a client's Google account (for example, Gmail) after the account owner explicitly grants permission through Google's consent screen. For those automations:
- What we access: only the Google data needed for the specific automation the account owner requested. For example, reading messages with a specific label to detect and act on incoming job offers, managing that label, and registering Gmail push notifications for it.
- How we use it: solely to provide and improve the user-facing features of the automation the account owner requested. We do not use Google user data for advertising, do not sell it, and do not use it to develop, improve, or train generalized AI or machine-learning models.
- Sharing: we do not transfer Google user data to others except as necessary to provide the requested automation (for example, the workflow platform that runs it), for security purposes, to comply with law, or as part of a merger or acquisition with notice to users.
- Human access: people do not read Google user data unless the account owner gives us permission for specific messages (for example, for troubleshooting), it's necessary for security or legal reasons, or the data has been aggregated and anonymized for internal operations.
- Storage and retention: automations process data as it arrives and keep only the minimum needed to operate, such as execution logs, which are deleted on a rolling basis. Authorization tokens are stored encrypted by our workflow platform.
- Revoking access: you can remove access at any time at myaccount.google.com/permissions, or by asking us to disconnect and delete your data.
Real Automation Agent's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
5. Data retention
We keep audit and contact information for as long as needed to respond to you and manage our relationship, generally no longer than three years after our last contact, unless the law requires longer. Client automation data is kept only as long as the automation requires, and is deleted or returned when the engagement ends or on request.
6. Security
We use reasonable administrative, technical, and physical safeguards, including encrypted connections (HTTPS), access controls, least-privilege permissions, and monitoring. No system is perfectly secure, but we work to protect your information and will notify affected people of a breach as required by law.
7. Your choices and rights
- Access, correction, deletion: email us to request a copy of your information, fix it, or delete it.
- Email: use the unsubscribe link in any marketing email.
- Texts: reply STOP to opt out, or HELP for help. Message and data rates may apply; message frequency varies.
- Cookies: the Site doesn't use advertising cookies. You can control cookies through your browser settings.
8. Children
The Site and Services are for businesses and are not directed to children under 13. We don't knowingly collect children's information.
9. Changes
We may update this policy. When we do, we'll change the "Last updated" date above. Material changes will be posted clearly on this page.
10. Contact
Real Automation Agent
Hot Springs, Arkansas
michael@realautomationagent.com